FREQUENTLY ASKED QUESTIONS.
Looking for a quick answer? Browse some of the questions our customers commonly ask about parts, service, truck sales, towing & recovery, leasing and rentals.
PARTS & WATTSMACK.COM
Heavy-duty parts, classic Mack expertise and online ordering.
No. Mack parts are one of our specialties, but Watt’s Truck Center also supplies parts for Volvo, UD and many other makes of commercial trucks and equipment. We are also an official Cummins parts dealer.
If you’re not sure whether we can help with your application, contact our Parts Department with your VIN, truck information or part number.
Absolutely. Classic Mack parts are one of our specialties. Our parts experience reaches back to B-Models and includes many R, RD, DM, U, Super-Liner and other classic Mack applications.
Many restoration and replacement parts can also be found in our online store at WattsMack.com .
The more information you can provide, the better. Whenever possible, have your truck’s VIN, model, year, engine, transmission and any existing part numbers available.
For older trucks, photos and measurements can also be useful when identifying components that may have changed over the years.
Yes. Our experienced Parts Department can often help identify a component using your VIN, vehicle information, description, photos or other available information.
Some older or heavily modified trucks may require additional research before the correct part can be confirmed.
Watt’s Truck Center is our full-service dealership in New Alexandria, Pennsylvania. WattsMack.com is our online shopping store where customers can purchase many of our classic Mack parts, accessories, novelties and other products.
If you can’t find a particular part in the online store, contact our Parts Department. Our complete parts capabilities extend well beyond the products currently listed online.
No. WattsMack.com represents only part of what our Parts Department can supply. We have access to a much broader range of heavy-duty truck parts, OEM components and aftermarket products.
If you don’t see what you need online, give us a call or email the Parts Department.
Yes. Visit WattsMack.com to browse and purchase many of our available products online.
Mack and Volvo customers may also ask our Parts Department about PartsASIST for additional online parts lookup, availability and ordering tools.
Yes. We regularly ship parts and online orders to customers. Shipping options, cost and delivery time depend on the item, destination and available carrier service.
Large, oversized or especially heavy components may require special shipping arrangements.
SERVICE & REPAIR
Diagnostics, maintenance, repair and factory-authorized service.
No. While Mack is a major specialty, our Service Department works on a wide variety of commercial truck makes and models. From routine maintenance to major repairs, contact us to discuss your particular vehicle.
Watt’s Truck Center provides factory-authorized service and warranty support for Mack and Volvo Trucks, along with authorized support for applicable UD Trucks.
Warranty coverage depends on the vehicle, component and specific repair, so our Service Department can verify the details before work begins.
Yes. Our Service Department offers factory computer diagnostic capabilities for Mack and Volvo truck systems. Diagnostic testing can help identify electronic, engine, emissions and other vehicle-system concerns.
Both. Our shop handles everything from routine maintenance and smaller repairs to major engine, drivetrain, chassis and other heavy-duty repair work.
Contact Service with your symptoms or repair needs and we’ll help determine the best next step.
Yes. Watt’s offers commercial trailer service and repair capabilities in addition to truck service. Contact the Service Department with details about the trailer and the work you need performed.
Yes. State and enhanced inspection services are among the capabilities available through Watt’s Truck Center. Contact Service to confirm your vehicle’s requirements and schedule an appointment.
Calling ahead is recommended so our Service Department can discuss the problem, shop schedule and any parts or diagnostic requirements involved.
For an unexpected breakdown, call us and we’ll help determine the best available option.
NEW & USED TRUCK SALES
Mack, Volvo and quality used commercial truck inventory.
Watt’s Truck Center is an authorized Mack Trucks and Volvo Trucks dealer. Our Sales Department can help with available inventory as well as truck configurations for many different vocational, regional and highway applications.
Yes. We maintain both new and used commercial truck inventory. Inventory changes regularly, so check our online listings or contact the Sales Department if you’re searching for something specific.
Yes. Current website inventory is only the starting point. Talk with our Sales Department about your application, specifications and timing. They can discuss available options even when the exact truck you’re looking for isn’t currently shown online.
Yes. Tell our Sales Department what the truck needs to do, what you haul, the type of routes you run and any equipment requirements you have. We can help discuss appropriate Mack or Volvo configurations for your operation.
Yes. Our Sales, Parts, Service and Leasing teams work with individual owner-operators as well as commercial fleets. Contact us to discuss your equipment requirements and ongoing support needs.
Yes. Current new and used inventory is available through the Watt’s Truck Center website. Because inventory can change quickly, contact Sales to confirm availability, pricing and specifications.
24-HOUR TOWING & RECOVERY
Light, medium and heavy-duty towing and specialized recovery.
Yes. Watt’s Truck Center offers 24-hour towing and recovery assistance. During normal business hours, towing requests are handled through our Dispatch team. After-hours emergency towing is available overnight and on weekends.
No. Our towing fleet handles light, medium and heavy-duty vehicles. Whether you’re dealing with a passenger vehicle, commercial truck, tractor or other heavy equipment, call our towing team to discuss the situation.
Yes. Our recovery capabilities include heavy-duty wreckers and rotator recovery services for demanding commercial vehicle situations.
The correct equipment depends on the vehicle, load, location and type of recovery required.
Yes. In addition to emergency towing and recovery, Watt’s offers tractor, trailer and Landoll transfer capabilities and can arrange pre-scheduled towing.
Contact the towing department with the equipment type, pickup location and destination for more information.
Be prepared to provide your location, vehicle type, approximate weight or configuration, whether a trailer or load is involved, the nature of the problem and where the vehicle needs to go.
For recoveries, any information about terrain, vehicle position, cargo or accident conditions can help us determine the appropriate equipment.
Yes. Towing isn’t limited to emergencies. Pre-scheduled towing and equipment transfers can be arranged by contacting our towing department.
LEASING & RENTALS
Flexible medium and heavy-duty equipment options.
A rental is typically used when you need additional equipment for a shorter period, temporary capacity or coverage while another truck is unavailable.
Leasing is designed for longer-term business needs and can include service arrangements and equipment specifications tailored to your operation.
Availability changes, but options may include medium and heavy-duty equipment such as tractors, sleeper tractors, wet-line equipped tractors and box trucks.
Contact Watt’s Truck Leasing for current equipment availability and specifications.
Depending on the lease and available equipment, our leasing team can discuss truck specifications and options based on your operation.
Tell us what you haul, expected mileage, truck type, transmission preferences and any special equipment requirements.
Yes. Full-service leasing options are available. Service arrangements, equipment, mileage and other terms depend on the individual lease agreement.
Contact the Leasing Department to discuss your fleet or business requirements.
Rental availability changes as trucks are reserved and returned, so the best way to confirm availability is to contact Watt’s Truck Leasing directly.
Let us know what type of truck you need, when you need it, how long you’ll need it and how you intend to use it.
Yes. A Watt’s Truck Leasing credit application is available online for customers beginning the leasing process.
WE DIDN’T FIND THAT ONE.
Try a different search phrase or contact one of our departments and we’ll point you in the right direction.
JUST ASK WATT’S.
Our FAQ covers the questions we hear most often, but every truck, repair, part and job is a little different. Get in touch with the department that can help you best.